Knowing how we are doing is essential to our work. It is nice to get compliments but complaints are equally important. If we have got something wrong we want to know about it, so that we can:
We would encourage you to complain if:
In the first instance we would encourage you to contact us directly.
You can email us at: email@example.com
In writing, contact:
The Team Manager,
Adoption and Permanence Team
London Borough of Hounslow
Pavilion AG, Civic Centre
We will acknowledge your complaint upon receipt and aim to respond fully within 10 working days. If the issue is complex it might take up to 20 days.
If you are not satisfied with the outcome then you can take the matter further and we will advise you how to do this at that time.