Adoption and Permanence
020 8583 3437



Compliments and complaints

Knowing how we are doing is essential to our work. It is nice to get compliments but complaints are equally important. If we have got something wrong we want to know about it, so that we can:

  • To do something about what has gone wrong
  • To make sure it doesn’t happen to someone else in the future

We would encourage you to complain if:

  • you have not been provided with the service you were expecting;
  • you are unhappy about the treatment by , or attitude of a particular member of our team
  • you feel the team has treated you unfairly or badly.

Complaining effectively>>

In the first instance we would encourage you to contact us directly.

You can email us at:


In writing, contact:
The Team Manager,
Adoption and Permanence Team
London Borough of Hounslow
Pavilion AG, Civic Centre
Lampton Road

We will acknowledge your complaint upon receipt and aim to respond fully within 10 working days.  If the issue is complex it might take up to 20 days.

If you are not satisfied with the outcome then you can take the matter further and we will advise you how to do this at that time.